Delivery & Returns Policy
Thank you for visiting and shopping at https://facemasks-uk.com/. Following are the terms and conditions that constitute our Delivery & Returns Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Royal Mail||4-5 business days||Free for orders of £50.00 & above |
£3.99 charge for orders below £50.00
|DPD – Next Day Delivery UK||1 business day||£10.00|
|DHL International||3-7 business days||£30.00|
Delivery delays can occasionally occur.
Customs, Duties and Taxes
https://facemasks-uk.com/ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns Policy: COVID-19 Update
We understand that you might not be able to access your local Post Office as regularly as usual so we’ve extended our returns policy to 30 days until further notice. Should you have any questions, please don’t hesitate to contact us at [email protected]
We’re happy to offer an exchange or refund on unworn items within 14 days – with a valid receipt or dispatch confirmation note.
All refunds will be via the payment method as before. Please also note your right to cancel
If you’ve lost your receipt or dispatch note, we can exchange items at the current selling price only.
– Unless otherwise stated, postal charges will apply when returning items by post
– We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.
– Refund and exchanges will be processed within 7 working days of us receiving your return. All refunds will be issued via the original payment method.
– Where payment has been made via PayPal, we are only able to exchange items at equal value, or less. If the new item you would like is of greater value, a new order will be required. All refunds will be made via the PayPal account used.
Returns Address: Face Masks UK – Unit K Broguhton Business Park, Caxton Road, Lancashire, PR2 9BT
THE SMALL PRINT
– Unless faulty, we are unable to accept the return of face masks
– If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference via the original payment method
– If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required
– Replacement items will be sent free of additional delivery charges
– If returning a single item to us from an order placed under a multi-buy offer, this may be exchanged for an alternative product included in the same offer. Alternatively the balance refunded will take into account the undiscounted price of the retained item/s